Sure Thing Toys Update
COVID-19 Update: 1-1-21 @ 11pm EST
Current order processing time: 3-4 business days (information updated daily)
To keep our staff safe, and keep orders moving out the door, we are working two shifts daily, seven days per week. New product continues to arrive daily, and we are pushing it out as fast as we can.
Are we behind schedule on newly placed orders? Yes. Typically, we ship in 2-3 business days, but at the moment we are exceeding that standard (see above for real-time updates). Throughout this pandemic, that timeframe has shrunk and grown numerous times, and we expect that to continue.
Are we answering customer service inquiries? YES, but the volume is through the roof. Average turnaround time right now is up to 3 business days. NO, we are not happy about that. Our goal is 24 hours or less, and we hope to return to that standard soon. Our team is working as fast as they can to answer each one. If you want to know an ETA, or cancel an order, WE WILL TAKE CARE OF YOU. Just be patient and our team will handle you request as expeditiously as possible.
When will my toy arrive? That’s a loaded question that we do our absolute best to answer on every single request. This is also a very problematic question during a pandemic. Sure Thing Toys is only as good as the information we are provided. We’ve been called liars, scammers, and worse over the last month. If a manufacturer tells us an item is coming in April, and then pushes to May, and then pushes to July, and now pushes to November, we can only pass on the information they’ve given us at the moment you ask. Dates are CONSTANTLY changing. Just reach out to us for updates and we’ll be happy to give you the latest info.
If you need help, PLEASE email firstname.lastname@example.org and we will get back to you ASAP.
Thanks again for the support from our loyal customers. We look very much forward to everything returning to normal soon.