Free Shipping

When you shop at Sure Thing Toys, we work hard to keep the prices low.  We know that high shipping charges will turn your lucky find into a miserable time.  That’s why we offer free shipping when you spend $75 or more! Simply add $75 worth of merchandise to your cart and select “Free Shipping” as your shipping method, and we will get your items to you quickly and free of charge!

Returns & Exchanges

If you’d like to see our official “Return Policy”, please check out our Terms & Conditions here.

Sure Thing Toys genuinely, sincerely cares about the customer experience!  We know that sometimes you just change your mind.  As customers ourselves, we love shopping online with stores who are easy to work with, and who care about the happiness of their customers. We’ve built our reputation around this philosophy.

We try to make returns as painless as possible.  Simply use the Contact Us form found here.  Enter your name, email address, and information about the return, and we will get back to you quickly with a Return Authorization # and directions on where to send your item.

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

  • There are certain situations where only partial refunds are granted: (if applicable)
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us to make arrangements for the exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping Returns

To return your product, you should contact us to make arrangements for return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy

Please click here to view our Privacy Policy.

Terms of Service

Please click here to view our full Terms of Service.