What is your return policy?
Sure Thing Toys accepts returns, for any reason, within 30 days after receipt of your items. Just contact us at firstname.lastname@example.org and we’ll provide you with instructions on how to proceed.
Who is Sure Thing Toys?
Sure Thing Toys is a division of Sure Thing Sales, LLC. We are a small business registered with the State of NJ. We have been selling online since 2010. We have a 99% positive feedback rating on Ebay, Amazon and other online marketplaces.
Will my item be delivered in mint condition?
We understand that a large section of our customer base are collectors. And, as collector’s ourselves, we care about the condition of our items, packaging and all. We make every effort to make sure the item you receive is in perfect, mint condition. Your item will be securely packed and shipped, and we are sure you will be happy with what you receive. Please make your purchase with us with the assumption that your item will be “Near Mint”, taking into consideration the shipping and handling process.
Do you actually have these items in stock?
Some online retailers list items for sale that are not currently available. Sure Thing Toys knows that nothing is more frustrating then finding the item you need, placing an order, and having it cancelled on you. Every single item for sale in our store is in stock and ready to ship. If it’s not, there will be a note about lead time on the product page. With that said, our inventory is constantly in flux. If for any reason your item is unavailable at time of order, we will contact you immediately to discuss options on how we can help you.
How quickly will my items ship?
We know when you place an order, you want your items quickly. Most of the time, we ship out merchandise within 24 hours after receipt of your order. In some instances, it make take 2-3 days. If it’s going to take any longer than 2-3 days, you will be notified immediately.
I don’t see the item I’m looking for. Can you get it for me?
Absolutely! We are constantly updating our product offerings help reach a wider audience. We would love nothing more to track down a particular item you are looking for, or bring in a product line you don’t currently see. If you have any suggestions or recommendations about items you’d like, please contact us here.