Frequently Asked Questions

What is your return policy?

Sure Thing Toys has one of the most generous return policies that you'll find!  For full details, click here.

Free shipping with no minimums?! What's the catch?

There's no catch!  Free shipping is available to all our customers in the United States, regardless of the number of items, nor the amount spent.  We know that in today's marketplace, customers expect their items fast and secure, and we are delivering that to you at no additional cost.  For additional details, click here.

How quickly will my item ship?

We know when you place an order, you want your items quickly.  Most of the time, we ship out merchandise within 24 hours after receipt of your order.  In some rare instances, it make take 2-3 days.  If it’s going to take any  longer than 2-3 days, you will be notified immediately.  We ship via USPS and UPS, depending on a number of factors.

Do you ship internationally?

At this time, purchases through Sure Thing Toys ONLY ship to our customers in the United States.  If you are an international customer, check out our stores on Amazon or Ebay, who offer international shipping on our behalf.

Who is Sure Thing Toys?

Sure Thing Toys is a division of Sure Thing Sales, LLC.  We are a small business registered with the State of NJ.  We have been selling online since 2010.  We have a 99% positive feedback rating on Ebay, Amazon and other online marketplaces.  If you attend comic, anime and pop culture conventions, you might have seen us there as well.  We exhibit at major conventions all across the country!

Where is Sure Thing Toys?

Sure Thing Toys fulfillment center is based in East Rutherford, NJ.  All products ship with care from this facility.  Our warehouse is NOT open to the public, but you can shop in person with us at comic and anime conventions across the United States.  Follow us on social media to find out where we are heading next!

Will my item be delivered in mint condition?

We understand that a large section of our customer base are collectors.  And, as collector’s ourselves, we care about the condition of our items, packaging and all.  We make every effort to make sure the item you receive is in perfect, mint condition.  Your item will be securely packed and shipped, and we are sure you will be happy with what you receive.  Please make your purchase with us with the assumption that your item will be “Near Mint”, taking into consideration the shipping and handling process.

Do you actually have these items in stock?

Some online retailers list items for sale that are not currently available. Sure Thing Toys knows that nothing is more frustrating then finding the item you need, placing an order, and having it cancelled on you.  Every single item for sale in our store is in stock and ready to ship.  If it’s not, there will be a note about lead time on the product page.   With that said, our inventory is constantly in flux.  If for any reason your item is unavailable at time of order, we will contact you immediately to discuss options on how we can help you.

Is this item authentic?

Sure Thing Toys is one of the largest retailers of imported toys in North America.  We ONLY source our products direct from the manufacturer or an authorized distributor.  When you buy from us, but with confidence that you are getting the real deal...no knockoffs, and no counterfeits!

I don’t see the item I’m looking for.  Can you get it for me?

Absolutely!  We are constantly updating our product offerings help reach a wider audience.  We would love nothing more to track down a particular item you are looking for, or bring in a product line you don’t currently see.  If you have any suggestions or recommendations about items you’d like, please contact us here.

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