What is your return policy?
Sure Thing Toys accepts returns, for any reason, within 30 days after receipt of your items. Just contact us and we’ll provide you with instructions on how to proceed.
Do I have to pay the return shipping costs?
If you've changed your mind, we kindly ask that you pay for the return shipping label and we'll be happy to issue a full refund once the item arrives back to us.
If the item was damaged in transit, or there's another issue that's clearly our fault, we will gladly provide you with a return shipping label free of charge.
When will I receive my refund?
Refunds are issued once the returned item has arrived back at our warehouse. Please allow 24-48 hours after receipt for the refund to post to your account.